Frequently Asked Questions

To which cities do you currently deliver?

 

Our delivery zone is currently North San Diego County, CA. We deliver to the following communities: Escondido, Vista, San Marcos, Oceanside, Rancho Bernardo, Valley Center, Rancho Santa Fe, Solana Beach, Encinitas, Cardiff-by-the-Sea, Del Mar, Poway, and Carlsbad. 

 

I live outside the delivery zone but am interested in subscribing. Can I have the puzzles shipped?

 

The Puzzle Librarian will be expanding nationwide via shipping in the future. For now, we serve the North County San Diego community via door delivery. Join our email list to get updates on when we launch our shipping service. 

 

What are the subscription rates?

Our current subscription plan is available for $20 a month. 

 

What happens if I lose a puzzle piece?

We understand with kids, pets, and refrigerators, pieces are bound to go missing. Our collection page features a condition label so you know whether to expect a missing piece or two. If a piece goes missing when a puzzle is in your care, just let us know when you return the puzzle so we can assign the puzzle its appropriate condition. 

 

Can I donate puzzles? 

We accept puzzle donations. To donate a puzzle, let us know you have a puzzle in good condition to donate before we come to pick up a checked out puzzle. We will pick up the donation as well as the checked out puzzle, and will apply a $2.00 discount to your next monthly payment. The maximum discount is $2.00 per month, so you can donate as many puzzles as you like, but the discount will not increase. 

 

Do you offer discounts?

Discounts are provided for puzzle donations (see above). We may also send special discount codes to those signed up for our emails. 

 

Can I gift a subscription?

Absolutely! Puzzles make a great gift, a puzzle subscription an even better one! To give the gift of a jigsaw puzzle subscription, click here. 

 

Have a question not featured here? Email thepuzzlelibrarian@gmail.com with your question. You can also check out our Terms and Conditions and Privacy Policy